Orders, Delivery & Payment
You can check the status of your order by clicking Track Order page. Your tracking link may take up to 24 hours from shipping date to get activated.
In case of any unusual event which delays your order, you will receive an update from us.
Once your order is placed you will be directed to the order confirmation page. You can find details of your order on Web under track order/My Orders. E-mail confirmation is sent to your registered e-mail id.
If the amount has been deducted from your bank or card, don’t worry; it will be refunded to the same account within 3-5 business days.
Meanwhile, please wait a while and try again, preferably using a different payment method.
These are the payment methods we accept:
- Debit Card
- Credit Card
- Net banking
- Leading e-wallets
COD charges are levied on orders placed on COD mode for all customers of BuyHomeDevice. COD charge of Rs 10 Rs Extra on the order. The charges will reflect in the order invoice. BuyHomeDevice reserves the right to determine the COD charges.
We are unable to change the delivery address once the order has been placed. Please cancel the existing order and place a new order to change the delivery address.
Don’t worry, if you missed your delivery at the first attempt. There will be two more attempts by our delivery executive to deliver your order.
To change the phone number for the order either access our chatbot or write to us at support@buyhomedevice.com from your registered email id along with updated phone number and order details.
Your order may have been received by someone else on your behalf.
If your address is a residential address please check with your neighbour/security guard.
If your address is non-residential then please check with the reception team.
If you think that isn’t the case, please reach out to us via registered email id along with the order details.
If you can see your order has been placed on the My Orders page, dont worry, you will receive a confirmation e-mail soon. Please check your spam folder as well.
Cancellation
Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.
You can send your ORDER ID along with your email ID & Mobile Number WhatsApp OR CHATBOT
Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.
Returns & Refunds
You can return an order by clicking Return on the My Orders page.
* We accept returns within 15 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
* We do not accept returns for innerwear, cosmetic products due to hygiene concerns.
* Few other products like wearables, notebooks etc are also non returnable.
Once the order has been picked up, the refund will be initiated to your selected mode within 48 hrs from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines, post initiation:
Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.
Please, refer to the Product Description page to see if a product is eligible for return or not.
You can cancel the orders that are in Order confirmation stage.
Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days.
Refunds for orders paid through BuyhomeDevice.com will be refunded within 2 Days of cancellation.
